Automated system that recognizes complete sentences. You will be prompted to state the reason for your call. You will be asked whether this issue pertains to your order at Apple Online Store, iTunes or with print services. The automated system will try to narrow down on your issue. However, if the issue can't be resolved this way, you will have a chance to talk to a live person.
You can check your Order Status online. You can also find contact information for your local Apple store by following this link.