On connection you are presented with a choice to be served in Spanish.
Press 1: Consumer needing support for a Samsung product 1
(If you are calling on behalf of a business or if you are a retail store representative, you will press 2.)
You will be asked to have your SN readily available.
The next step is to pick your product category... Give more information about your device/product. Keep on selecting options (you may have to answer up-to 5 questions), shortly you will be transferred to a customer support representative. Depending on the time of the day your wait time may vary.