(You will be prompted with the Spanish language option in the very beginning.)
1. Say or enter account number... If you don't remember or don't have it available, you will be prompted to provide your social security number...
2. If you don't provide that information, you will be asked to provide the reason for your call (Eg. Pay bill or lost credit card)
3. At this moment you can also say "Operator" to get connected with a customer service operator.